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Frequently asked questions

What people often ask us.

Getting started

Do we need to install anything?

No. Tilen opens in your browser, at app.tilen.fr. A desktop app is also available if you want it in your Dock or taskbar.

Can we try it before committing?

Yes: each module can be tried once, for fourteen days. When the trial ends, you keep it or it closes, without losing anything you entered.

Can you bring over our existing data?

Yes, as an onboarding service: we import your clients, contacts and deals, then support you through the first days.

Day to day

Does Tilen work with Microsoft 365?

Yes. You sign in with your Microsoft account, and Tilen reads your mail and your calendar.

What exactly does the AI do?

It files mail under the right client, spots what needs a reply and drafts one. You review it, change it or write your own: nothing goes out without you. Each organization has an AI allowance included in its plan; beyond it, the administrator chooses to stop or continue, up to a cap they set.

Do our clients need to create an account?

No. A client or contractor invited to a project signs in with their email address and a code sent by email. They only see what you open to them, never a price or an invoice.

Which languages are available?

French and English. Each person chooses their language in their profile.

Data and security

Where is our data hosted?

In the European Union: in Germany with Hetzner, with an encrypted copy of the backups in Western Europe. The list of providers is on the Security and GDPR page.

Is our data used to train AI?

No. Tilen uses the business offerings of AI providers: their contract prohibits them from training their models on the data sent.

What happens to our data if we leave?

Your organization stays readable for sixty days so you can retrieve what you need, then everything is deleted and we give you a certificate. An encrypted archive can be kept as an option.

Billing

How is Tilen billed?

Per user per month, based on the plan you choose. Each plan includes modules and an AI allowance; an extra module is added per user per month.

Can we add a module mid-month?

Yes. It is prorated on the next invoice.

Another question? The team will answer.

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